Refund, Return and Cancellation Policy

At Doggie Bag Biscuits™, every specialty canine cookie is handcrafted with care. Because our cookies are made to order and are perishable, we maintain the following policies. 

🐾 One-Hour Cancellation Window

We understand that plans can change! Customers purchasing from our online bakery collections may request cancellation within one (1) hour of placing their order by emailing DBBTREATS@TWC.COM.

After this one-hour window, orders cannot be canceled, and all sales are final.

Custom Orders: All custom orders are final sale immediately upon purchase. Because personal consultation, planning, and design work take place before purchase, custom orders cannot be canceled. The one-hour cancellation window does not apply to custom orders.

🐾 No Returns or Refunds

Due to the handcrafted, made-to-order, and perishable nature of our specialty canine cookies, all sales are final, and we do not accept returns or offer refunds for changes of mind, ordering mistakes, or personal preferences.

If Doggie Bag Biscuits™ makes an error with your order, please contact us so we can review the situation and provide an appropriate resolution.

🐾 Damaged Shipments

If your order arrives damaged, please retain the original packaging and photograph the damaged cookies, shipping box, and packing materials.

USPS damage claims may be filed at 1-800-275-8777 or through USPS online. We're happy to assist with the information needed for your claim.

🐾 We're Here to Help!

Your satisfaction matters to us, and we're always happy to answer questions or address genuine concerns.

~ Much Puppy Love, Dbb Cookie Crew