FAQ’S:

Q: When was your Dog Bakery Established? A: Doggie Bag Biscuits was founded in the year of 2014.

Q: Where are you located? A: Our "Bakery" and our beloved "Canine Cookie Room" are nestled in Crestview Hills, KY, a charming part of Northern Kentucky. While we're not a traditional brick-and-mortar bakery, we proudly serve you through our online presence.

Q: What is your processing time? A: Our dedicated team requires 6 to 10 business days to handcraft your canine cookies with love. Please note that this does not include shipping time.

Q: What’s up with your packaging? A:We're committed to sustainability! Every package we send is a small step towards a greener planet – "POOCHES for the PLANET." To make that happen, we use gently used packaging to protect your goodies during their journey. And that's not all! Our actual gift boxes and cookie bags are brand new and compostable, making your canine cookies not only delicious but eco-friendly too! 🌱🌍 🐾

Q: Does your DOG Icing melt? A: Fear not! Our specialty, high-end plant based icing, made exclusively for dogs, does not melt. No refrigeration required. (P.S. It's all-natural and free of fat and sugar!)

Q: How long are your cookies good for? A: Our cookies are best enjoyed within 4 weeks when stored out of the freezer, away from direct sunlight, and sealed airtight. Our commitment to natural preservatives ensures healthier and safer treats, but please consider your local climate's humidity and cookie care. This is just a guideline.

Q: How long will it take to get my Order? A: We create your cookies "Made to Order" for ultimate freshness. Our processing time is 6 to 10 business days, not including shipping via USPS.

Q: What do I do if my Cookies arrived Damaged? A: We apologize for any inconvenience! Please keep your tracking number handy and contact USPS to initiate a claim. Ensure you retain all cookies, damaged pieces, and packaging materials for USPS inspection.

Q: What is your Return Policy? A: Due to the perishable nature of our product, we do not accept returns. However, if you encounter any issues or concerns, please reach out to us at Dbbtreats@twc.com or through our Contact Page. We're here to assist you.

Q: How do we Ship? A: We ship all orders via USPS Priority, typically arriving within 1-4 days. Please note that USPS shipping times are not guaranteed.

Q: Can I contact you if I have a question/concern about my Order? A: Absolutely! Feel free to contact us anytime with questions or concerns regarding your order or delivery. While we can provide tracking numbers and assistance, please remember that USPS will handle reviews and potential refunds for delivery issues.

Q: Do you offer Wholesale? A: Currently, we do not offer Wholesale services. However, we're always open to discussing your needs and exploring how we can accommodate them. Our Paws&Pastries Partnership Program may be the right fit for you? Check it Out. 

Q: Are your Cookies Crunchy or Soft? A: Our cookies are delightfully crunchy, with a "firm soft crunch." We take pride in using all-natural ingredients and preservatives while crafting our recipes. This not only gives our cookies their satisfying texture but also helps them resist moisture, reducing the risk of mold formation. So, not only are our cookies delicious, but they're also great for your dog's health and dental care. If your furry friend needs a softer bite, a touch of water can work wonders to make them more palatable.

Q: Where do you ship to? A: We proudly ship all across the United States. However, we do not offer international shipping at this time.

Q: Do you take Custom Orders? A: Indeed, we do! We'd love to chat with you about your custom order preferences. Your pup's unique taste is our delight.

(We will continue to update our Q&A as more questions come our way. Thank you for being a part of our journey.)

From our Paw-Printed Heart: In a world filled with choices, your decision to choose us speaks volumes. It shows that you recognize the love and care we pour into our recipe and Doggie Bag Biscuits, and we promise to continue doing so, always. Thank you for being a part of our Pack!

"Hey there, fellow dog lovers! 🐾 We want to bark about something that might happen with your paw-some cookies: you might occasionally notice the treat bag sticking a bit to the icing. No worries! Just like us pups, our cookies can be a tad sensitive to changes in the weather during their travels. 

Rest assured, it's just a sign that they're made with love and all-natural ingredients. Simply peel away the bag with a wag and enjoy your furry friend's tasty delight! Thanks for being part of our pack!