FAQ’S: Frequently Asked Questions
🐶 FAQ’S: Frequently Asked Questions
🐾 About Doggie Bag Biscuits™
When was Doggie Bag Biscuits™ established?
Doggie Bag Biscuits™ was established in 2014, handcrafting specialty canine cookies for doggies and their families. 🐾💗
Where are you located?
We’re based in Northern Kentucky and operate as an online canine cookie bakery.
📦 Ordering & Shipping
How long does processing take?
Every order is handcrafted fresh. Please allow 5–8 business days for order processing before shipping.
Custom and larger orders may require additional time.
Where do you ship?
We ship throughout the United States and to select international destinations that we have carefully reviewed and made available for direct-to-customer ordering.
Currently Available International Destination:
🇨🇦 Canada — excluding Quebec at this time
Additional countries will be added as we confirm and complete their applicable requirements. 🐾🌎
How much is U.S. shipping?
U.S. shipping is FREE! 🇺🇸🐾
How are U.S. orders shipped?
U.S. orders are shipped via USPS Priority Mail.
How long does U.S. shipping take?
USPS Priority Mail typically arrives within 1–4 business days after shipment.
Our normal 5–8 business-day bakery processing time occurs before shipment.
Carrier delivery times are estimates and are not guaranteed.
Will I receive tracking?
Yes! Tracking is included with U.S. and Canadian shipments.
Tracking information is provided once your order ships so you can follow your Tookies on their journey. 🐾📦
Is my package insured?
U.S. orders shipped via USPS Priority Mail include up to $100 of insurance coverage. Additional coverage may be added to higher-value orders when appropriate.
International carrier protection or liability coverage may vary depending on the shipping service used.
Do you require a signature?
Not normally.
Optional Signature Confirmation is available for $5 on eligible U.S. orders.
What happens if I’m not home when delivery is attempted?
Delivery procedures vary by carrier and destination. The carrier may leave a notice or provide instructions for redelivery or pickup.
What happens if my package is lost or damaged?
For U.S. orders shipped through USPS:
USPS Customer Care
📞 1-800-ASK-USPS (1-800-275-8777)
For Canadian orders shipped through UPS:
UPS Canada Customer Service
📞 1-800-PICK-UPS (1-800-742-5877)
Please have your tracking number available.
For damaged packages, please keep the original packaging and contents and take photos of any damage, as the carrier may require these when filing a claim.
🌎 International Orders
Can international customers order from Doggie Bag Biscuits™?
Yes! We’re excited to begin sharing a little Puppy Love beyond the U.S. 🐾💗🌎
Because every country has different requirements for canine treats, Doggie Bag Biscuits™ is expanding internationally one country at a time.
Before opening a new destination, we contact the appropriate government authorities and departments, confirm the applicable requirements for our products and complete any necessary steps before making that destination available for ordering.
No guessing. No worldwide switch. We want to do it right. 🐾🌎
Which international destinations can currently order?
🇨🇦 Canada — Now Available!
Excluding Quebec at this time.
We’re continuing to work with the appropriate authorities in additional countries and will add new destinations as they receive the DBB green light. 🟢🐾
🇨🇦 Canadian Orders
Can I order from Canada?
Yes! 🇨🇦🐾
Customers in eligible Canadian provinces and territories can order directly through DoggieBagBiscuits.com and have their Tookies shipped right to their home.
Quebec is excluded at this time.
How much is shipping to Canada?
Canada shipping is $24.95 USD.
Canadian customers may see the shipping amount converted and displayed in Canadian dollars (CAD) at checkout. Product prices may also be displayed in CAD based on the current currency conversion.
What carrier do you use for Canadian orders?
All Canadian orders are shipped directly from our Northern Kentucky bakery via UPS. 🇨🇦📦
Tracking is included, and your UPS tracking information will be provided once your order ships.
How long does shipping to Canada take?
Estimated UPS carrier transit time is generally 2–8 business days after shipment.
Our normal 5–8 business-day bakery processing time occurs before shipment and is separate from UPS transit time.
Customs processing, weather, carrier delays or other circumstances outside of our control may occasionally add additional time.
🍪 A Little Note About Tookie Texture
Our Tookies will naturally become firmer over time. This is completely normal and applies to all of our canine cookies.
Because international transit may take a little longer, Canadian orders may arrive slightly firmer than an order with a shorter journey.
For the softest texture and best Tookie experience, we recommend enjoying them within 14 days of receiving them and keeping them properly sealed between treats.
Every Tookie is carefully prepared, heat-sealed for freshness, and packaged for its journey to your pup. 🐾💗
Will I have to pay taxes, duties or other import charges?
Possibly.
Canadian authorities and/or UPS may assess taxes, duties, customs charges or courier clearance/brokerage fees when your package enters Canada.
Any additional charges assessed are the responsibility of the recipient and are not included in your Doggie Bag Biscuits™ checkout total.
Not every shipment will necessarily incur additional charges.
Does Doggie Bag Biscuits™ collect those charges at checkout?
No. Doggie Bag Biscuits™ does not collect possible import taxes, duties, customs charges or courier clearance/brokerage fees at checkout.
Any applicable charges are determined by Canadian authorities and/or the carrier during the import process.
Because those charges are determined outside of Doggie Bag Biscuits™, we cannot guarantee or quote an exact amount in advance.
Why can’t I order from Quebec?
Quebec is not currently an available shipping destination.
Because provincial requirements can differ, we are reviewing Quebec separately before making it available for ordering.
Who do I contact about my UPS delivery or tracking?
Once your Canadian order has shipped, questions involving UPS tracking, delivery, missed delivery attempts, lost packages or damaged shipments should be directed to:
UPS Canada Customer Service
📞 1-800-PICK-UPS (1-800-742-5877)
Please have your tracking number available when calling.
For questions regarding your Doggie Bag Biscuits™ order itself, we’re always happy to help! 🐾💗
🎁 Packaging
How are my cookies packaged?
Our canine cookies are carefully packaged to help protect them during their journey from our bakery to your pup.
Cookies are heat-sealed for freshness, safety and a beautiful gift-ready presentation.
International orders may also include additional product identification, ingredient and net-quantity information appropriate for their destination.
Do you reuse packaging materials?
When appropriate, we reuse clean packaging materials and choose eco-conscious packaging whenever possible.
🍪 About Our Cookies
Are your cookies soft or crunchy?
They’re a little bit of both!
Our Tookies arrive with a crisp exterior and a softer, gentler center.
Because of the nature of our specialty recipe, they will naturally become firmer over time. This is completely normal.
How long do the cookies stay fresh?
Our canine cookies are handcrafted fresh in small batches and carefully prepared and packaged for their journey to your pup.
In-house testing has shown that our canine cookies, when properly stored, can remain stable for up to 3 months.
Because of the nature of our specialty recipe, Tookies will naturally become firmer over time.
For the softest texture and best Tookie experience, we recommend enjoying them within 14 days of receiving them.
Always keep cookies properly sealed and follow the Cookie Care instructions included with your order.
Does the icing melt?
Our decorative canine icing is plant-based and sugar-free and dries firm.
It holds up well under normal conditions, but cookies should be kept away from excessive heat and moisture.
Are your canine cookies plant-based?
Yes! Our specialty canine cookies are completely plant-based/vegan.
They contain:
NO meat • NO poultry • NO fish • NO eggs • NO dairy • NO gelatin • NO animal fats • NO animal-derived ingredients • NO animal by-products
Are your cookies vegan and grain-free?
Yes! Our specialty recipe is:
• Vegan
• Grain-Free
• Wheat-Free
• Gluten-Free
• Allergy-Aware
Tell me about your specialty recipe.
Our specialty recipe was created in-house after extensive research, careful ingredient selection, testing, time and dedication.
It has also been veterinarian approved and canine nutritionist approved.
Are your cookies suitable for diabetic dogs?
Our cookies are made with thoughtfully selected ingredients with diabetic and ingredient-conscious pups in mind.
Every dog’s dietary needs are different, so we always recommend reviewing our complete ingredient list and consulting your veterinarian if you have questions or concerns about your pup’s individual diet.
What about dogs with allergies or food sensitivities?
Our recipe was created with ingredient-sensitive pups in mind and is allergy-aware.
In fact, Doggie Bag Biscuits™ began because of our Gabriel and his severe food sensitivities and allergies. 💗🐾
Because every dog and every sensitivity is different, please review the complete ingredient list before ordering and consult your veterinarian when appropriate.
Are all of your cookies identical?
No — and that’s part of handmade! 🐾
Every canine cookie is handcrafted and decorated by hand, so slight variations in color, icing and design are completely natural.
🎨 Custom Orders
Do you offer custom canine cookies?
Yes!
We offer custom canine cookies. Designs, quantities and order details are discussed and confirmed before your cookies are created.
Do you accept returns or cancellations?
Because our canine cookies are perishable and handcrafted to order, all sales are final.
Custom orders cannot be canceled once production has begun.
🛍️ Bulk & Retail Orders
Do you offer bulk or wholesale?
We do not currently offer traditional wholesale.
Doggie Bag Biscuits™ focuses on handcrafted, small-batch production rather than mass production or long-term inventory storage.
📍 Local Orders
Can I order locally?
Absolutely! 🐾
Local customers are welcome to order through our website.
In some cases, special arrangements may be available for local orders. Please contact us before placing your order if you have questions about local ordering.
💌 Still Have a Question?
We’re always happy to help with questions about our bakery, our Tookies or your order. 🐾💗
For questions involving delivery after your package has shipped, please contact the appropriate carrier:
🇺🇸 U.S. Orders — USPS Customer Care
📞 1-800-ASK-USPS (1-800-275-8777)
🇨🇦 Canadian Orders — UPS Canada Customer Service
📞 1-800-PICK-UPS (1-800-742-5877)
Please have your tracking number available when contacting the carrier.
For questions about your Doggie Bag Biscuits™ order itself, we’re always here to help. 💗🐾
🐾 Thank you for being part of our pack! 💗
Doggie Bag Biscuits™ • Est. 2014 • Northern Kentucky, USA
One Dog. One Promise. Now for Many.
Smart Pups🐾
Dogs can learn over 100 words and commands.
So yes… they absolutely know what “treat” means. 🐾