FAQ’S:

Frequently Asked Questions (FAQs)

🐶 About Doggie Bag Biscuits 

Q: When was your bakery established?
A: 2014—bringing artisan, allergy-friendly canine cookies to happy pups!

Q: Where are you located?
A: We’re based in Crestview Hills, KY, but we operate online only.

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📦 Ordering & Shipping

Q: How long does it take to process and ship my order?
A: Orders take up to 8 business days to craft. Shipping via USPS Priority Mail takes 1-4 days (not guaranteed by USPS) 

Q: Where do you ship?
A: Across the U.S.! No international shipping at this time.

Q: How do you ship?
A: USPS Priority Mail—fast and reliable! Offers Free Tracking and up to $100 Insurance. 

Q: What if my cookies arrive damaged?
A: Contact USPS with your tracking number. Keep all packaging for their inspection.

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🎁 Packaging & Sustainability

Q: What’s special about your packaging?
A: We care about the planet! ♻️ We reuse shipping materials and use compostable NEW (not used) gift boxes & cookie bags.

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🍪 About Our Cookies

Q: Are your cookies crunchy or soft?
A: Crunchy! If needed, add a touch of water for a softer bite.

Q: How long do cookies stay fresh?
A: Up to 4 weeks in an airtight container away from heat & moisture.

Q: Does your dog icing melt?
A: Nope! It’s plant-based, fat-free, sugar-free, and heat-resistant—no refrigeration needed.

Q: Do you offer grain-free or vegan options?
A: Yes! Our cookies are vegan, grain-free, wheat-free, and gluten-free—perfect for pups with food sensitivities.

Q: What if my dog has an allergy?
A: While our treats are made with allergies in mind, we cannot guarantee they are safe for all dogs. Always check ingredients and consult your vet if unsure.

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❌ Returns & Custom Orders

Q: What is your return policy?
A: No returns due to the perishable nature, but contact us if you have concerns!

Q: Do you take custom orders?
A: Yes! We’d love to create something special for your pup.

Q: Can I add a note to my order as a gift?
A: At this time, we do not include personal notes in orders.

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🛍️ Bulk Orders & Discounts

Q: Do you offer pricing discounts?
A: Yes! We have our Paws & Pastries Partnership Program for businesses. Ask us for details!

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🐾 Other Notes

🐾 Pricing Notice: We may adjust pricing as needed to maintain quality & fairness.

🐶 Icing & Packaging Note: Treat bags may stick slightly to icing due to weather—just peel & enjoy!

Q: Do you sell at local events or farmers markets?
A: We are exclusively online but love connecting with customers on our Facebook social media!

💌 Need Help? Contact us anytime! We’re happy to assist with tracking, but USPS handles shipping issues.

🐾 Thanks for being part of our pack! ❤️

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              DOGGIE BAG BISCUITS- ESTABLISHED IN 2014- MADE IN THE U.S.A