FAQ’S:
Frequently Asked Questions (FAQs)
🐶 About Doggie Bag Biscuits™
Q: When was your bakery established?
A: In 2014 — crafting artisan, allergy-friendly canine cookies for dogs throughout the U.S.
Q: Where are you located?
A: We’re proudly based in Crestview Hills, Kentucky, operating fully online to deliver fresh-baked goodness straight to your doorstep.
📦 Ordering & Shipping
Q: How long does it take to process and ship my order?
A: Every order is made fresh! Please allow up to 8 business days for crafting. Shipping via USPS Priority Mail typically takes 1–4 days (transit times not guaranteed by USPS).
Q: Where do you ship?
A: Across the United States. (No international shipping at this time.)
Q: How do you ship?
A: We use USPS Priority Mail, which includes free tracking and up to $100 insurance for your peace of mind.
Q: Do you provide tracking?
A: Yes! You’ll always receive a tracking email once your order ships, sent automatically through Doggie Bag Biscuits. It includes your tracking number and a link so you can follow your order from our bakery to your doorstep.
Q: Do you require a signature for delivery?
A: Doggie Bag Biscuits™ does not require signatures, but USPS may request Signature Confirmation on certain orders (such as higher-value or flagged shipments). If USPS applies this, the fee is their responsibility and is not included in our pricing.
Optional: If you’d like added security, Signature Confirmation can be purchased as an add-on for $5.00.
👉 Add Signature Confirmation
Q: What if I can’t be home to sign?
A: No worries! If USPS requires a signature and you’re unavailable, they’ll leave a notice so you can reschedule delivery or pick it up at your local Post Office. Either way, your pup’s treats will be waiting safely. 🐾
Q: What if my cookies arrive damaged?
A: Please contact USPS directly with your tracking number and include photos of the damage. Keep all packaging for their inspection. Doggie Bag Biscuits™ will assist where possible, but USPS requires claims be filed by the recipient.
Q: What if my package is delayed or lost?
A: Once packages are handed to USPS, delivery times are out of our control. We cannot guarantee arrival dates. If tracking shows “Delivered,” Doggie Bag Biscuits™ is not responsible for theft or misdelivery — but we’ll always help however we can.
🎁 Packaging & Sustainability
Q: What’s special about your packaging?
A: We care about the planet! ♻️ We reuse clean shipping materials when possible and use new compostable gift boxes and eco-friendly cookie bags to keep packaging sustainable and pawsitively cute.
🍪 About Our Cookies
Q: Are your cookies crunchy or soft?
A: We bake a Soft-Bite cookie — gentle on teeth and easy to chew, yet firm enough to stay fresh. This texture was developed especially for pups with dental or mouth sensitivities.
Q: How long do cookies stay fresh?
A: Because our cookies are natural and free of chemical preservatives, they have a shorter shelf life — about 7–14 days when stored sealed, cool, and dry. This ensures our fur-babies enjoy the healthiest, most wholesome cookies possible.
Q: Does your natural dog icing melt?
A: Nope! It’s plant-based, fat-free, sugar-free, and heat-resistant — no refrigeration needed.
Q: Do you offer grain-free or vegan options?
A: Yes! Our cookies are vegan, grain-free, wheat-free, and gluten-free — perfect for pups with food sensitivities.
Q: What if my dog has an allergy?
A: While our treats are made with allergies in mind, we can’t guarantee they’re suitable for every pup. Always check ingredients and consult your vet if unsure.
Q: Are all cookies identical?
A: Each cookie is handcrafted — so small variations in color, shape, and decoration are natural and part of their boutique charm.
❌ Returns & Custom Orders
Q: What is your return/cancellation policy?
A: Because our cookies are perishable and made-to-order, we cannot accept cancellations or returns once production begins.
Custom Orders: Non-refundable once baking starts.
Damaged Items: Please see the “Damaged or Lost Packages” section — USPS claims must be submitted by the recipient.
By placing an order, you agree to these terms.
Q: Do you take custom orders?
A: Yes! We love creating custom designs for your pup. Before baking, we’ll confirm all details and share reference photos.
Please note: each cookie is handmade and may differ slightly from inspiration photos. Once confirmed, your order is final.
🛍️ Bulk Orders & Discounts
Q: Do you offer bulk or wholesale discounts?
A: At this time, Doggie Bag Biscuits™ does not offer wholesale or bulk discounts.
We recently made important recipe changes to better support pups with dental and mouth sensitivities, resulting in our new Soft-Bite cookie texture — gentle, wholesome, and easy to chew. Because this softer cookie has a shorter natural shelf life, we’re unable to offer bulk or retail quantities that require extended storage.
While we once offered our Paws & Pastries Partnership (PPP) for shops and boutiques, that program has been retired so we can stay true to our promise of providing fresh-baked, healthy treats for dogs everywhere. 🐾
If, in the future, we reach a point where we’re confident we can maintain the Soft-Bite recipe and achieve a longer shelf life, we’ll happily reintroduce PPP with the same heart and care our bakery is known for. 💛
🐾 Other Notes
Pricing Notice: Prices may adjust as needed to maintain fairness and quality.
Icing & Packaging Note: Treat bags may stick slightly due to humidity — just peel & enjoy!
Q: Do you sell at local events or markets?
A: We’re exclusively online but love connecting with our community on Facebook and Instagram!
💌 Need help? Contact us anytime. We’re happy to assist with tracking and general questions, though USPS handles delivery claims.
🐾 Thank you for being part of our pack! ❤️
DOGGIE BAG BISCUITS™ — EST. 2014 — MADE IN THE U.S.A.
Nosey Dogs...
"At Doggie Bag Biscuits, we believe in celebrating every dog's natural love for treats! Did you know that dogs have an incredible sense of smell? In fact, they can detect scents at concentrations as low as one part per trillion! 🐾